Delivery Policy

Last updated: 1 October 2026

This policy explains how orders placed on the Grow Fresh website are processed and delivered. Please read it together with our Terms & Conditions

Delivery Locations

We deliver within India only. Delivery availability depends on your address and the service available for the ordered products. Some remote or restricted PIN codes may not be serviceable. Please provide your complete address, PIN code and a reachable phone number. To confirm delivery availability for your location, contact us before placing your order.

Order Processing and Dispatch

Orders are processed after payment confirmation, where required, and subject to product availability. We usually dispatch orders within 1–2 business days after order confirmation. If an issue prevents us from fulfilling your order, we will contact you using the details provided with your order.

Delivery Charges

Applicable delivery charges, if any, will be displayed at checkout before you place your order. Free delivery may be available on eligible orders, as indicated at checkout.

Delivery Timelines and Updates

Orders are delivered through third-party courier partners. The estimated delivery time is 3–7 business days after dispatch. Deliveries to remote locations may take longer. Delivery timelines are estimates and may be affected by your location, public holidays, weather conditions, strikes or courier delays. Where tracking information is available, we will share it with you so you can follow your shipment. You may also contact us for updates.

Address Changes

Please contact us promptly if you need to correct your delivery address. Address changes may not be possible after your order has been dispatched.

Missed or Failed Deliveries

If delivery cannot be completed because the address is incomplete or no one is available to receive the order, the courier may make up to two delivery attempts. If delivery still fails, please contact us to discuss the next steps. Redelivery charges may apply where applicable. If the order is returned to us, any shipping-cost deduction from a refund will be handled in accordance with our Return & Refund Policy and applicable law.

Delays Outside Our Control

Delivery may be delayed by courier operations, natural events, strikes or other circumstances beyond our reasonable control. We will make reasonable efforts to keep you informed if your order is significantly delayed.

Receiving Your Order

Please check the package and its contents when you receive your order. We recommend recording an unboxing video to help document any issues. Keep the original packaging and report any damaged, defective, missing or incorrect items to our support team as soon as possible, preferably within one day of delivery. Include your order number and clear photographs. Please refer to ourReturn & Refund Policyfor details on how such issues are resolved. Your statutory consumer rights remain unaffected.

Contact Us

For questions about this policy or assistance with an order, email us at info@growfresh.in or visit our Contact Us page. Please include your order number when enquiring about a purchase.

Contact us

For questions about this policy or help with an order, contact Hindustan Deal. Include your order number when your enquiry relates to a purchase.